At Miss.Sogasu, we maintain strict quality checks before dispatching every order to ensure you receive only the best. Please read this policy carefully before making a purchase.
1. No Return & No Refund Policy
- All Sales are Final: We do not accept returns or offer monetary refunds once the product has been delivered.
- We encourage you to review the product details, size guides, and images carefully before completing your purchase.
2. Exchange Eligibility
Exchanges are allowed only in the following specific cases:
- The product received is physically damaged during transit.
- An incorrect product (wrong design, color, or size) was delivered.
No other reasons (such as "disliking the color" or "change of mind") will be considered for exchange.
3. Mandatory 360° Unboxing Requirement
To claim an exchange for a damaged or incorrect item, the following conditions must be met:
- Seal Check: A complete 360-degree video of the sealed parcel must be recorded before opening.
- All Sides: The parcel must be clearly shown from all sides in the video.
- Continuous Shot: The unboxing must be recorded in one single, continuous shot. The video must not be paused, edited, cut, or altered in any way.
- Visibility: The product must be clearly visible in the same video after opening.
- Deadline: The video must be shared with our team via Email or WhatsApp within 24 hours of delivery.
Note: Failure to provide a proper continuous unboxing video within 24 hours will result in the automatic rejection of the exchange request.
4. Refunds in Eligible Cases
If an exchange is not possible due to stock unavailability for a legitimate damaged/incorrect claim, a refund may be processed:
- Refunds will be processed to the original payment method.
- Processing Fees: Payment gateway processing fees (including Razorpay charges) are non-refundable, as these are charged directly by the provider.
- Timeline: Refund processing takes 7–10 business days after approval.
5. International Orders
- Manual Processing: As international orders are processed manually via direct contact, all quoted shipping charges are non-refundable once the order has been dispatched.
- Customs & Duties: All customs duties, import taxes, and local destination charges are the sole responsibility of the customer.
- Refused Shipments: If an international shipment is refused by the customer due to unpaid customs charges or any other reason, any applicable refund will be processed only after the parcel is received back by us in original condition.
- Deductions: In such cases, the refund will be issued after deducting the original shipping cost, the return shipping cost, and any customs penalties or administrative fees incurred by Miss.Sogasu.
